Refund policy

At Four Little Pigs 🐷, we love helping parents enhance their spaces with functional, high-quality designs, products, and features. As most of our items are bespoke and personalised, we encourage you to carefully plan your purchases. Your satisfaction is important to us, and we’re here to assist you where possible. 🏡

Please take a moment to familiarise yourself with this policy before making a purchase. By completing a transaction with us, you confirm your understanding and acceptance of the terms outlined in this policy. 🛒

1. Returns and Exchanges

Unfortunately, we are unable to offer returns or exchanges except in cases where products arrive damaged or defective. As all our products are custom-made, minor variations or imperfections may occur and are part of the bespoke design process; these are not grounds for returns. We understand this might cause inconvenience, but please know that we’re committed to supporting you if any issues arise. 🔄

2. Damaged, Defective, or Missing Products

If you receive an item that is damaged, defective, or incomplete, please let us know within 48 hours of receipt. We will liaise with our manufacturers and suppliers to resolve the issue promptly. 🚚

3. Reporting Damages

To report any issues with your delivery, please contact us at shop@fourlittlepigs.co.uk with details and photographs of the damaged or defective item. This will help us address the issue efficiently. 📸

4. Deliveries

When receiving your delivery, please inspect the items thoroughly before signing for them. For freight shipping, which involves heavy machinery, the risk of damage may be higher, so we recommend taking extra care during your inspection. Please ensure the delivery address provided during purchase is accurate, as delays or losses resulting from incorrect information are not our responsibility. ✅

5. Investigation and Resolution

Once a damaged or defective item is reported, we will open a case and guide you through the resolution process. We will communicate via email to ensure the issue is resolved as quickly as possible. 💌

6. Case-by-Case Approach

Each report of damage or defects will be reviewed individually. While we do not offer alternative products or remedies as a standard, we will work closely with you and our suppliers to facilitate exchanges for qualifying products. Exceptions to this policy, such as product recalls or incorrect shipments, will be considered on a case-by-case basis. 🤝

7. Shipping and Handling Fees

Any shipping or handling fees related to the return of damaged or defective items will be assessed individually. For assistance, please contact our team. 🚢

8. Warranty and Guarantees

Our suppliers provide warranties and guarantees on their products, and we extend these to you. More details can be found in each item’s installation guide. Warranty claims must be made within the timeframe specified in the product documentation. For specific questions, please email us at shop@fourlittlepigs.co.uk or use the contact form on our website. 📖

9. Non-Covered Issues

Our returns and warranty policies do not cover the following:

• Normal wear and tear

• Damage caused by misuse, improper installation, or lack of care

• Minor imperfections inherent to bespoke or handcrafted items

10. Geographic Restrictions

We accept orders from across Europe. For orders outside this region, please get in touch with us directly to discuss options. 🌍

11. Dispute Resolution

If an issue cannot be resolved through our standard processes, we are happy to explore mediation or provide guidance on involving consumer protection bodies to find an amicable resolution. ⚖️

If you have further questions or require assistance, our team is happy to help. Contact us at shop@fourlittlepigs.co.uk or through the form on our website. ✉️